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Shipping & Returns

SHIPPING

All orders are packed and shipped within 24 hours of placement, excluding orders made on weekends and public holidays.

CANADA

We charge a flat rate of $10.00 for orders within Canada valued under $249.00 and free shipping for orders valued over $250.00.

Estimated delivery time is 1-3 business days, dependant on the delivery schedule of the Canada Post. Please get in touch with us if you are waiting on a parcel that has not arrived within 5 working days or if you do require urgent shipping (extra fees may apply).

USA

We charge a flat rate of $15.00 CAD for orders within the USA valued under $499.00 CAD and free shipping for orders valued over $500 CAD.

Please note that orders can sometimes be held by customs on entry into your country which can impact delivery times. You are responsible for any duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.

INTERNATIONAL

Shipping charges for International orders (outside Canada & USA) are calculated at checkout.

Please note that orders can sometimes be held by customs on entry into your country which can impact delivery times. You are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.

QUESTIONS

Please get in contact with us at hello@qali.com for all other shipping related questions or concerns.

 

RETURNS

Not sure which colour of our Loxy's Collection Clip ins is right for you? Please send us an email to hello@qali.com with a photo of your hair in natural light and we will be able to help you find a perfect match.

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please get in contact with us at hello@qali.com

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 to 5 business days.

EXCHANGES (if applicable)

We only replace items if they are defective, damaged, or in the case of our clip in extensions, the wrong colour. If you need to exchange an item, send us an email at hello@qali.com to arrange this.